Support
Email support@waypunch.com and a real person will reply, usually within one business day. Most answers are below.
Locked out? Ask your business's administrator to reset your password from their People page. They'll get a temporary password to give you. Administrators who are locked out: email support from the address on your account.
Getting started
How do I set up my business?
Open the Waypunch app, or go to app.waypunch.com, and choose Start a business. Enter your business name, your name, your email and a password. You're the first administrator. Waypunch is free for you and one other person.
How do I add my workers?
Go to People (in the app: Admin, then Invite people), enter the person's name, pick a role, and you'll get a one-time code like 7K2M-4QXP. Text it to them. They download Waypunch, tap I have an invite, enter the code and choose a password. Codes expire after 7 days.
Which app do my workers download?
Search for Waypunch in the App Store or Google Play. Workers can also use it in a phone browser at app.waypunch.com, but the apps track location more reliably.
Clocking in and location
Why does Waypunch ask for location "Always"?
Phones stop apps in the background unless they hold the "Always" location permission. Waypunch needs it so a clocked-in worker's location keeps recording after they put the phone in their pocket. Location is recorded only between a clock-in and a clock-out. Off the clock, nothing is recorded.
Someone forgot to clock out.
Shifts left open are closed automatically after 16 hours and marked "Auto". A manager can then correct the clock-out time from Reports. Every correction keeps a record of who changed it and why.
The map isn't showing a worker.
They appear on the map only while clocked in. If they're clocked in but not showing, their phone probably lost signal or the location permission was set to "While using" instead of "Always". The app shows a warning in that case.
Billing
Where do I pay?
Sign in at app.waypunch.com with an administrator account and open Settings. You can add a card, switch to yearly, download invoices and cancel there. Billing isn't available inside the phone apps.
What happens when I add a third person?
Waypunch is free for 2 people. To add a third, an administrator sets up a plan on the web first: $5 a month for each person on the team. See Pricing for how the bill is worked out.
Your account
How do I change my password?
On the web, open Settings and choose Password. Changing it signs out your other devices.
How do I delete my account?
In the app, open Account and tap Delete account. On the web, it's under Settings. Your sign-in, email address and location history are deleted right away. Your name and the times you clocked in and out stay with your employer, because businesses are required to keep payroll time records. Those records no longer include any locations.
If you're the only administrator, you'll be asked to make someone else an administrator first, or to close the whole business, which deletes everyone's accounts and all records.
How do I close my business?
Under Account (or Settings on the web), choose Delete account, then Close the whole business. Export any reports you need first. Billing stops immediately.
Contact
Support: support@waypunch.com
Privacy questions: privacy@waypunch.com
Waypunch is made by Chrono Travel LLC, Oregon, USA.